Banking Customer Experience Specialist

City Bank; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

City Bank is seeking a Customer Experience Representative (CXR) to handle a variety of customer account issues, online and mobile banking assistance, and loan payments. The role requires prior banking experience, attention to detail, and a strong commitment to confidentiality and quality service.

The position includes 8–5 or 9–6 hours with a rotating Saturday, and a focus on meeting team and department goals.

Qualifications

• Prior banking experience with attention to detail.
• Excellent customer service and confidentiality.
• Ability to problem solve quickly while handling sensitive information.

Responsibilities

• Answer incoming calls regarding customer account issues (balances, fees, debit cards, online/mobile banking, loan payments).
• Understand City Bank systems and programs used daily.
• Log each call into the system and maintain documentation.
• Support team goals and participate in team meetings.
• Escalate to CXR specialist or manager as needed.
• Be on time and ready to work with rotating Saturdays.

Skills

Banking experience

Attention to detail

Customer service

Problem solving

Team player

Tools

Synapsys

Job description

City Bank is seeking a Customer Experience Representative (CXR) to handle a variety of customer account issues, online and mobile banking assistance, and loan payments. The role requires prior banking experience, attention to detail, and a strong commitment to confidentiality and quality service.

The position includes 8–5 or 9–6 hours with a rotating Saturday, and a focus on meeting team and department goals.