Banking Center CSR: Customer Experience & Referrals

WesBanco; Parkersburg (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco in Market Street Banking Center, Parkersburg, WV, is seeking a Customer Service Representative to accept and process transactions, deliver excellent customer service, and identify referral opportunities while maintaining confidentiality.

You will balance the cash drawer, follow security procedures, support banking center goals, and handle calls as part of a collaborative team.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of Cash Handling, Sales or Customer Service experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.

Responsibilities

• Personally models the Bank's Mission, Vision, and Pledge.
• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.
• Complies and operates within security and audit procedures.
• Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
• Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
• Meets established individual referral goals as assigned.
• Determines the appropriate individual/line of business to handle referral opportunities and more complex customer service issues; follow up to ensure customer need was met.
• Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
• Develops and maintains working knowledge of the Bank’s products and services.

Skills

Customer Service

Cash Handling

Sales Skills

Security Awareness

Communication

Product Knowledge

Multi-tasking

Education

High School Diploma or GED

Job description

WesBanco in Market Street Banking Center, Parkersburg, WV, is seeking a Customer Service Representative to accept and process transactions, deliver excellent customer service, and identify referral opportunities while maintaining confidentiality.

You will balance the cash drawer, follow security procedures, support banking center goals, and handle calls as part of a collaborative team.