Banking Customer Service & Referrals Specialist

WesBanco Bank Inc.; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. in Akron, Ohio is seeking a Customer Service Representative to deliver exceptional service, process transactions accurately, and identify sales opportunities while protecting customer data.

The CSR will handle back‑office and front‑line banking needs, maintain cash drawer accuracy, and follow security, audit, and confidentiality requirements in a fast-paced environment.

Qualifications

• Banking is regulated; proficiency in bank policies and procedures.
• Proficient in Microsoft Outlook and basic banking software.
• Ability to read simple instructions and communicate clearly.

Responsibilities

• Models the bank's Mission, Vision, and Pledge.
• Accepts and accurately processes all financial service transactions.
• Manages cash drawer and balancing procedures.
• Follows security and audit procedures.
• Maintains confidentiality of employee and customer information.
• Supports customers by handling calls and assisting with sales.
• Meets referral goals and directs opportunities to appropriate lines of business.
• Completes outbound calls to support sales and service needs.

Skills

Excellent Customer Service

Perform Customer Transactions

Operational and Security Proficiency

Identify referral opportunities

Education

High school diploma or GED

Job description

WesBanco Bank Inc. in Akron, Ohio is seeking a Customer Service Representative to deliver exceptional service, process transactions accurately, and identify sales opportunities while protecting customer data.

The CSR will handle back‑office and front‑line banking needs, maintain cash drawer accuracy, and follow security, audit, and confidentiality requirements in a fast-paced environment.