Bank CSR: Transactions, Referrals & Customer Experience

WesBanco Bank Inc.; Brooklyn (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Representative (CSR) to welcome customers, process transactions accurately, and apply bank policies.

The CSR serves as the first point of contact, delivering excellent service while identifying referral opportunities and supporting the sales and service goals of the Banking Center. The role requires strong product knowledge, daily cash handling, and adherence to security procedures.

Qualifications

• High school diploma or GED is required.

Responsibilities

• Models the bank's Mission, Vision, and Pledge.
• Accepts and accurately processes all financial service transactions.
• Maintains cash drawer and follows balancing procedures.
• Complies with security and audit procedures.
• Keeps employee and customer information confidential.
• Collaborates to meet customer needs and handle referrals.
• Makes outbound calls as needed to support sales and service goals.
• Develops knowledge of the bank's products and services.

Skills

Customer service

Communication skills

Problem solving

Cash handling

Attention to detail

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Representative (CSR) to welcome customers, process transactions accurately, and apply bank policies.

The CSR serves as the first point of contact, delivering excellent service while identifying referral opportunities and supporting the sales and service goals of the Banking Center. The role requires strong product knowledge, daily cash handling, and adherence to security procedures.