Banking Customer Service Pro — Transactions & Referrals

Mechanics Bank; Richmond (VA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, prescription, dental, and eye

401(k) and Roth 401(k)

Paid holidays and vacation

Paid sick days

Job summary

Mechanics Bank is seeking a full-time Customer Service Representative at our Richmond Hilltop Branch to provide high-level service, process transactions, and maintain account accuracy. You will handle deposits, withdrawals, and inquiries, while promoting banking products and ensuring regulatory compliance.

Ideal candidates have 1 year of banking and cash handling experience, strong attention to detail, and the ability to work independently or in a team. Travel between branches may be required.

Qualifications

• High School Degree or GED required; may substitute with related experience.
• Minimum 1 year banking environment experience preferred.
• 1 year customer service and cash handling in a customer-facing role required.
• Excellent interpersonal skills and attention to detail.
• Ability to work independently and in a team.

Responsibilities

• Process routine teller transactions and serve clients.
• Handle deposits, withdrawals, transfers, checks, and payments following procedures.
• Balance cash and ensure accuracy at end of shift.
• Educate customers on banking products and technology.
• Assist at other branches as needed.

Skills

Customer service

Cash handling

Interpersonal skills

Attention to detail

Team collaboration

Education

High school diploma or GED

Job description

Mechanics Bank is seeking a full-time Customer Service Representative at our Richmond Hilltop Branch to provide high-level service, process transactions, and maintain account accuracy. You will handle deposits, withdrawals, and inquiries, while promoting banking products and ensuring regulatory compliance.

Ideal candidates have 1 year of banking and cash handling experience, strong attention to detail, and the ability to work independently or in a team. Travel between branches may be required.