Banking Customer Experience Specialist

Mechanics Bank-Ohio; Mansfield (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Mechanics Bank, Mansfield, Ohio, is seeking a Customer Service Representative to service customers at the teller window, process transactions, and uphold security procedures. The role includes handling cash, selling money orders and checks, and ensuring accurate cash balancing.

The CSR will deliver friendly, professional service, communicate product information, and support branch operations under the Branch Manager. Prior CSR experience and a High School diploma are preferred.

Qualifications

• Education: High School education or GED equivalent.
• Experience: Successful completion of in-house initial CSR training program.
• Previous CSR experience and previous cash handling/customer service experience.

Responsibilities

• Serves customers at the window by receiving funds and processing transactions.
• Balances daily transactions and verifies cash totals.
• Sells money orders, cashier's checks, and traveler's checks; accepts stop payment orders.
• Follows bank security and operational procedures; clearly communicates policies and product information.

Skills

Customer service

Cash handling

Communication

Education

High School or GED

Tools

Microsoft Office

Job description

Mechanics Bank, Mansfield, Ohio, is seeking a Customer Service Representative to service customers at the teller window, process transactions, and uphold security procedures. The role includes handling cash, selling money orders and checks, and ensuring accurate cash balancing.

The CSR will deliver friendly, professional service, communicate product information, and support branch operations under the Branch Manager. Prior CSR experience and a High School diploma are preferred.