Banking Customer Service & Inbound Sales Specialist

VetJobs; Tampa (FL); On-site; USD 44,000 - 45,000; Full time

Job summary

VetJobs is seeking a Bank Customer Service & Sales Representative in Tampa, FL. This in-office role focuses on needs-based conversations to offer USAA Banking products and services, supporting deposits, credit cards, and website assistance.

Training is fully paid with a Monday–Friday schedule; 40 hours per week, with potential evening shifts and weekend work. A 15% shift differential applies post-6 PM and on weekends.

Qualifications

• High School Diploma or GED required.
• Excellent customer service and clear communication by phone or email.
• Ability to prioritize and multi-task across multiple systems.
• Strong interpersonal skills and attention to detail.
• Successful completion of a job-related assessment is required.

Responsibilities

• Handle inbound member calls in a fast-paced contact center environment.
• Identify member needs and provide relevant banking solutions.
• Navigate multiple systems and programs while maintaining engaging member interactions.
• Develop banking product knowledge to attract new members and expand relationships.
• Educate members on USAA digital tools to improve user experience.
• Provide outstanding service with empathy, active listening, and professionalism.
• Manage time and calls effectively to assist members with banking needs.
• Collaborate with manager and team for continuous improvement.

Skills

Inbound calls

Customer service

Communication

Time management

Multi-tasking

Empathy

Needs-based selling

Education

High School/GED

Job description

VetJobs is seeking a Bank Customer Service & Sales Representative in Tampa, FL. This in-office role focuses on needs-based conversations to offer USAA Banking products and services, supporting deposits, credit cards, and website assistance.

Training is fully paid with a Monday–Friday schedule; 40 hours per week, with potential evening shifts and weekend work. A 15% shift differential applies post-6 PM and on weekends.