Banking Customer Service Associate - Wire & Card Support

First United Bank; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

First United Bank is seeking an entry-level Customer Service Representative for its Operations Center in Lubbock, TX. You will handle inbound and outbound calls, support banking operations, and help customers with products and services.

The role focuses on accurate service, strong communication, and adherence to bank policies, with ongoing training and opportunities for growth within both retail and commercial banking lines.

Qualifications

• Professional, reliable, and prompt customer service experience preferred.
• High School diploma or GED required.
• Excellent written and verbal communication skills.
• Computer proficiency and familiarity with Microsoft programs.

Responsibilities

• Identify customer needs and suggest resolutions, products and services.
• Use technology to support and troubleshoot online services and track customer interactions.
• Complete wire transfers.
• Issue EMV Chip Debit Cards.
• Perform debit card maintenance.
• Generate routine department reports.
• Participate in training and comply with bank policies and procedures.

Skills

Customer service

Communication skills

Microsoft Office proficiency

Education

High School diploma or GED

Tools

Microsoft Office

Job description

First United Bank is seeking an entry-level Customer Service Representative for its Operations Center in Lubbock, TX. You will handle inbound and outbound calls, support banking operations, and help customers with products and services.

The role focuses on accurate service, strong communication, and adherence to bank policies, with ongoing training and opportunities for growth within both retail and commercial banking lines.