Customer Service Representative (Full Time)

First United Bank; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

First United Bank is seeking an entry-level Customer Service Representative for its Operations Center in Lubbock, TX. You will handle inbound and outbound calls, support banking operations, and help customers with products and services.

The role focuses on accurate service, strong communication, and adherence to bank policies, with ongoing training and opportunities for growth within both retail and commercial banking lines.

Qualifications

• Professional, reliable, and prompt customer service experience preferred.
• High School diploma or GED required.
• Excellent written and verbal communication skills.
• Computer proficiency and familiarity with Microsoft programs.

Responsibilities

• Identify customer needs and suggest resolutions, products and services.
• Use technology to support and troubleshoot online services and track customer interactions.
• Complete wire transfers.
• Issue EMV Chip Debit Cards.
• Perform debit card maintenance.
• Generate routine department reports.
• Participate in training and comply with bank policies and procedures.

Skills

Customer service

Communication skills

Microsoft Office proficiency

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Job Details
Level: Entry
Job Location: Operations Center - Lubbock, TX
Position Type: Full Time

First United Bank is accepting applications for a Full Time Customer Service Representative in our Operations Center.

As a Customer Service Representative, you will be responsible for supporting all products and services in our retail and commercial lines of business via inbound and outbound customer service calls concerning bank operations, regulations, transaction processing, and other inquiries as required by business objectives.

Additional Responsibilities

• Identifying customer needs and suggesting appropriate resolutions, products and services
• Utilizing technology to support and troubleshoot online services, gathering information, and tracking customer interactions
• Complete wire transfers
• Issue EMV Chip Debit Cards
• Perform debit card maintenance
• Generate routine department reports
• Minor bookkeeping duties
• Participates in job specific training, various bank training programs, and complies with BSA, AML and all bank policies and procedures as required

Qualifications

Minimum Qualifications: We are seeking individuals who will provide professional, reliable, and prompt service to our customers. The ideal candidate will have:

• Consistent customer care experience, preferably in financial services
• Candidate must have a High School diploma or GED
• Excellent written / verbal communication and customer service skills
• Computer proficiency and familiarity with Microsoft programs
• Ability to meet training standards is also required
• Must be able to work flexible hours and/or extended hours as business requires

First United Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.