Banking Customer Service Associate I – Teller & Growth

Partners Bank; Rye Beach Village District (NH); On-site; USD 23,000 - 33,000; Full time

Job summary

Partners Bank is seeking a Customer Service Assistant I (CSA) to perform teller and customer service duties in a branch setting in Rye, NH. The role requires strong sales, service, and communication skills and the ability to open basic deposit accounts and handle routine inquiries.

This full-time position reports to the Branch Manager/Assistant Branch Manager and is onsite. Responsibilities include processing teller transactions, identifying cross-sell opportunities, maintaining accurate cash

Qualifications

• Minimum of one year of teller or customer service banking experience in a branch or call center environment.
• Strong sales, service, interpersonal and communication skills.
• Interact well with others and enjoy working with a variety of people in a team environment.
• Strong organizational, technical and computer skills.
• Adapt well to change and is able to effectively multitask.
• Strong knowledge of teller and customer service processes, policies, guidelines and procedures.
• Satisfactory product knowledge of banking products and service with ability for further development.

Responsibilities

• Highly proficient in the processing of various teller transactions and routine customer service related tasks and functions.
• Able to identify cross-sale opportunities and respond to various customers’ inquiries to recommend appropriate products or solutions to meet their needs.
• Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc.
• Maintain and balance a cash drawer accurately and efficiently.
• Provide a high level of service to customers, coworkers and team members.
• Understand and follow various policies, guidelines and procedures including security, compliance and operations.
• Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge.
• May float to another local branch to cover staffing if needed.
• Perform additional duties as required.

Skills

Teller experience

Customer service

Sales skills

Interpersonal skills

Communication skills

Multitasking

Computer skills

Banking procedures

Job description

Partners Bank is seeking a Customer Service Assistant I (CSA) to perform teller and customer service duties in a branch setting in Rye, NH. The role requires strong sales, service, and communication skills and the ability to open basic deposit accounts and handle routine inquiries.

This full-time position reports to the Branch Manager/Assistant Branch Manager and is onsite. Responsibilities include processing teller transactions, identifying cross-sell opportunities, maintaining accurate cash