CSA I (Bank) / Req 1208

Partners Bank; Rye (NH); On-site; USD 23,000 - 33,000; Full time

Job summary

Partners Bank in Rye, NH is seeking a Customer Service Assistant I to perform teller and customer service duties, handling routine deposits, withdrawals and account openings with accuracy and courtesy.

The CSA will use needs-based sales techniques to refer products, maintain cash drawer balance, and provide prompt resolution while adhering to bank policies and security guidelines; onsite, full-time role with growth opportunities.

Qualifications

• Minimum of one year teller or customer service banking experience.
• Strong sales, service, interpersonal and communication skills.
• Able to multitask and work with a variety of people in a team.

Responsibilities

• Proficient in processing teller transactions and routine customer service tasks.
• Identify cross-sale opportunities and refer appropriate products.
• Open basic deposit accounts and handle electronic banking inquiries.
• Maintain and balance a cash drawer accurately.
• Provide high-level service to customers and coworkers.
• Follow bank policies, security, compliance and operations.

Skills

Teller experience

Customer service

Sales skills

Interpersonal skills

Multitasking

Problem resolution

Tools

Banking software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

221001 Rye Non-Exempt Full-Time Non-Exempt Rye, NH, US

2 days ago Requisition ID: 1208

Salary Range: $16.95 To $23.63 Hourly

Department: Branch Administration

Reports to: Branch Manager/Assistant Branch Manager

Status: Full-Time/Non-exempt / Onsite only

Must already be authorized to work in the United States. Relocation is not provided.

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.

Summary for the Customer Service Assistant I (CSA):

• Perform a variety of teller and customer service duties as needed.
• Highly proficient in the processing of teller transactions, and able to complete basic customer service-related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc.
• Work within established guidelines, policies and procedures, the CSA will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution.
• Strong knowledge of the Bank’s various deposit and electronic banking products and services is required.
• Use needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers’ needs.

Job Requirements for the Customer Service Assistant I (CSA):

• Minimum of one year of teller or customer service banking experience in a branch or call center environment.
• Strong sales, service, interpersonal and communication skills.
• Interact well with others and enjoys working with a variety of people in a team environment.
• Strong organizational, technical and computer skills.
• Adapt well to change and is able to effectively multitask.
• Strong knowledge of teller and customer service processes, policies, guidelines and procedures.
• Satisfactory product knowledge of banking products and service with ability for further development.

Specific Job Functions for the Customer Service Assistant I (CSA):

• Highly proficient in the processing of various teller transactions and routine customer service related tasks and functions.
• Able to identify cross-sale opportunities and respond to various customers’ inquiries to recommend appropriate products or solutions to meet their needs.
• Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc.
• Maintain and balance a cash drawer accurately and efficiently.
• Provide a high level of service to customers, coworkers and team members.
• Understand and follow various policies, guidelines and procedures including security, compliance and operations.
• Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge.
• May float to another local branch to cover staffing if needed.
• Perform additional duties as required.

This Job Description for the Customer Service Assistant I (CSA) describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.

Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.