Banking Customer Service & Accounts Specialist

Cornerstone Bank; Bismarck (ND); On-site; USD 36,000 - 48,000; Full time

Job summary

Cornerstone Bank in Bismarck, ND is seeking a Customer Service Specialist to process new account transactions, assist customers with account selection, cross-sell bank products, maintain and close account types, and provide reception and phone support with account-related service tasks.

This role requires High School Diploma or GED and 1 year of bank or related experience, and offers a people-first culture, innovation in banking, and opportunities for growth.

Qualifications

• Must be able to prioritize and make on-the-spot decisions balancing customer satisfaction with bank risk.
• Knowledge of all bank deposit products and policies.
• Ability to work well under pressure in a fast-paced environment.
• Strong organizational and communication skills.
• Pre-employment background and credit screening are required.

Responsibilities

• Process new account transactions and assist customers with account selection.
• Cross-sell the Bank's products and services and refer to appropriate staff for new services.
• Maintain and close all account types and provide reception/phone support with account-related service tasks.

Skills

Prioritization & decision-making

Deposit products knowledge

Under pressure performance

Organizational skills

Communication skills

Education

High School Diploma or GED

Job description

Cornerstone Bank in Bismarck, ND is seeking a Customer Service Specialist to process new account transactions, assist customers with account selection, cross-sell bank products, maintain and close account types, and provide reception and phone support with account-related service tasks.

This role requires High School Diploma or GED and 1 year of bank or related experience, and offers a people-first culture, innovation in banking, and opportunities for growth.