Banking Customer Resource Pro — Fast-Paced Support

Bank of the San Juans; Grand Junction (CO); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (PTO)

401(k)

Job summary

Bank of the San Juans in Colorado seeks a Customer Resource Specialist to handle a high volume of customer interactions with honesty and integrity. You will educate customers on products, resolve issues on accounts, and maintain accurate records while working in a fast-paced, customer-centered environment.

The role emphasizes strong communication, problem solving, and teamwork to deliver outstanding service and support across channels.

Qualifications

• High school diploma or GED is required.
• Six months to two years of banking experience is preferred.

Responsibilities

• Handle customer service functions promptly and professionally.
• Respond to Netteller emails and forward to appropriate staff.
• Answer voicemails and follow up to ensure resolution.
• Ensure timely, accurate maintenance of customer accounts and records.
• Educate customers on Bank of the San Juans products and services.

Skills

Strong communication

Communicate under pressure

Fast-paced environment

Multi-line phone system

Microsoft Word/Excel/Outlook

Math and bookkeeping

Customer service

Relationship building

Education

High school diploma or GED

Job description

Bank of the San Juans in Colorado seeks a Customer Resource Specialist to handle a high volume of customer interactions with honesty and integrity. You will educate customers on products, resolve issues on accounts, and maintain accurate records while working in a fast-paced, customer-centered environment.

The role emphasizes strong communication, problem solving, and teamwork to deliver outstanding service and support across channels.