Banking Customer Experience Supervisor

Ridgewood Savings Bank; City of Niagara Falls (NY); On-site; USD 46,000 - 58,000; Full time

Job summary

Ridgewood Savings Bank is seeking a Universal Banker with supervisory responsibilities in New York, NY. You will resolve customer issues, supervise branch staff, and manage daily operations including cash handling and regulatory compliance.

The role requires a high school diploma and experience as a Universal Banker or supervisor, with strong sales, service, and problem-solving skills. Availability for varied shifts and compliance with banking standards are essential.

Qualifications

• High school diploma or equivalent.
• Demonstrated ability to be an effective supervisor and to build and maintain rapport with supervisors and subordinates.
• Demonstrated knowledge of Bank Services and Sales Program.
• Demonstrated ability to identify, investigate and resolve problems concerning customer accounts/transactions.

Responsibilities

• Ensures satisfactory resolution of customer issues by interacting with customers, investigating complaints, providing information, and correcting errors and discrepancies.
• Monitors work production for accuracy and to identify trends, problem areas, and training needs by observing and following‑up with subordinates in accordance with all regulatory requirements.
• Reviews and authorizes monetary transactions exceeding subordinate limits after verification.
• Monitors cross‑selling opportunities and maximizes sales performance by conducting sales meetings and creating development plans for sales personnel.
• Monitors and balances daily cash flow and ensures proper cash handling and security procedures.

Job description

Ridgewood Savings Bank is seeking a Universal Banker with supervisory responsibilities in New York, NY. You will resolve customer issues, supervise branch staff, and manage daily operations including cash handling and regulatory compliance.

The role requires a high school diploma and experience as a Universal Banker or supervisor, with strong sales, service, and problem-solving skills. Availability for varied shifts and compliance with banking standards are essential.