New Accounts & Customer Service Associate

RCB Bank; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Plan

Prescription Drug Plan

Teladoc

Dental Plan

Vision Plan

Flexible Spending Accounts

Life and AD&D Insurance

Disability Plans

Life Assistance Plan (EAP)

401(k)

ESOP

Sick Leave

Paid Federal Holidays

Vacation and PTO

Job summary

RCB Bank is seeking a dedicated customer service representative to open, maintain and service deposit accounts, respond to inquiries, and educate customers on bank products. As a frontline ambassador, you’ll help meet branch sales and service goals, detect potential fraud, and ensure CIP/regulatory compliance to safeguard customer records and assets.

Strong communication and basic clerical skills are required.

Qualifications

• Minimum one year of proven customer service experience.
• Basic clerical skills with the ability to manage multiple tasks effectively.
• High school diploma or GED.

Responsibilities

• Serve as a frontline representative for the bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically; listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB bank products, services, and digital banking tools.
• Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations.
• Work with customers to resolve questions and concerns, escalating to appropriate supervisor or department, as necessary.
• Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.
• Ensure compliance with fraud-mitigation practices.

Skills

Customer service

Interpersonal communication

Clerical skills

Bank product knowledge

Education

High school diploma or GED

Job description

RCB Bank is seeking a dedicated customer service representative to open, maintain and service deposit accounts, respond to inquiries, and educate customers on bank products. As a frontline ambassador, you’ll help meet branch sales and service goals, detect potential fraud, and ensure CIP/regulatory compliance to safeguard customer records and assets.

Strong communication and basic clerical skills are required.