Banking Customer Experience Specialist

SecFed; Northern (KY); Híbrido; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

SFSB is seeking a branch teller in Kentucky to deliver outstanding customer service and support customers with deposits, withdrawals, and routine banking needs. The role emphasizes accuracy, compliance, and teamwork in a busy branch environment.

Responsibilities include greeting customers by name, processing transactions, maintaining the cash drawer, and cross-selling bank products while following bank policies and federal regulations. A high school diploma is required.

Formación

• High school diploma or equivalent.
• Basic math and problem-solving skills.
• Exceptional customer service and professional skills.
• Good organizational and communication skills.
• Ability to multi-task and use MS Word/Excel/PowerPoint.

Responsabilidades

• Greet customers by name and use their name in conversation.
• Process deposits and withdrawals and handle cash drawer.
• Maintain teller station and reconcile cash at end of shift.
• Cross-sell bank products to help customers meet financial goals.
• Comply with all bank policies and federal regulations (BSA, CIP, CTR).

Conocimientos

Customer service

Communication

Multi-tasking

Microsoft Office

Problem-solving

Educación

High school diploma

Herramientas

Microsoft Word

Excel

PowerPoint

Descripción del empleo

SFSB is seeking a branch teller in Kentucky to deliver outstanding customer service and support customers with deposits, withdrawals, and routine banking needs. The role emphasizes accuracy, compliance, and teamwork in a busy branch environment.

Responsibilities include greeting customers by name, processing transactions, maintaining the cash drawer, and cross-selling bank products while following bank policies and federal regulations. A high school diploma is required.