Banking Customer Experience Specialist

Community Bank; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Bank is seeking a friendly Customer Service Representative to be the first point of contact for customers in Memphis. You will open new accounts, explain banking products and services, and handle requests with accuracy and courtesy.

The role requires knowledge of bank offerings, adherence to federal and state laws, and a cooperative team approach. You will work under the Office Manager and contribute to acquiring new customers while delivering excellent service.

Qualifications

• High school diploma or GED required; some college or post graduate training preferred.
• Two years of customer service experience preferred.

Responsibilities

• Open new accounts and explain bank products and services.
• Resolve customer questions and requests.
• Maintain knowledge of all bank products and applicable laws.
• Participate in programs to identify new customers and enhance service.
• Provide a pleasant, team-oriented customer service attitude.

Skills

Customer service

Teamwork

Conflict resolution

Education

High School Diploma or GED

Job description

Community Bank is seeking a friendly Customer Service Representative to be the first point of contact for customers in Memphis. You will open new accounts, explain banking products and services, and handle requests with accuracy and courtesy.

The role requires knowledge of bank offerings, adherence to federal and state laws, and a cooperative team approach. You will work under the Office Manager and contribute to acquiring new customers while delivering excellent service.