Client Experience Banking Advisor

Bank of America; Memphis (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Bank of America Corporation in Memphis is seeking a Customer Service Associate to engage clients in the lobby and guide them through self-service options such as mobile, online banking, or ATMs. You will process cash transactions, handle inquiries, and build relationships to help clients meet financial goals.

The role requires weekend availability and a commitment to accurate, friendly service. You will work in a team focused on operational excellence, risk-aware practices, and delivering an

Qualifications

• Minimum education required: High School Diploma or GED.
• Strong customer service and communication skills with a client-focused mindset.
• Ability to learn and adapt to new information and technology platforms.
• Willingness to work weekends and extended hours as needed.
• Experience in cash handling or financial services is a plus.

Responsibilities

• Engages clients in the lobby and educates on self-service resources.
• Processes cash transactions accurately and efficiently.
• Builds relationships to meet clients' financial needs and goals.
• Follows processes, complies with laws, and supports risk culture.
• Manages center traffic and supports the client experience.

Skills

Customer focus

Communication

Relationship building

Problem solving

Attention to detail

Time management

Sales orientation

Team collaboration

Education

High School Diploma or GED

Job description

Bank of America Corporation in Memphis is seeking a Customer Service Associate to engage clients in the lobby and guide them through self-service options such as mobile, online banking, or ATMs. You will process cash transactions, handle inquiries, and build relationships to help clients meet financial goals.

The role requires weekend availability and a commitment to accurate, friendly service. You will work in a team focused on operational excellence, risk-aware practices, and delivering an