Banking Customer Experience Specialist

Fifth Third; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank is hiring a Customer Service Representative in Houston, TX. You will deliver outstanding customer service, handle cash transactions with accuracy, and refer customers to bankers and business partners for tailored solutions.

The role requires strong communication, problem-solving abilities, and a professional demeanor to maintain confidentiality and trust in all customer interactions.

Qualifications

• High school diploma or GED required.
• Experience with cash handling and basic financial transactions.
• Strong communication and customer service skills.
• Ability to resolve issues and think quickly on your feet.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate partners.
• Handle daily office tasks and maintain accurate balancing records in line with policy.
• Maintain knowledge of retail policies and bank procedures and stay updated on changes.
• Refer customers to bankers and partners for consultative conversations as needed.

Skills

Customer service

Cash handling

Communication

Problem solving

Teamwork

Attention to detail

Education

High School diploma or GED

Job description

Fifth Third Bank is hiring a Customer Service Representative in Houston, TX. You will deliver outstanding customer service, handle cash transactions with accuracy, and refer customers to bankers and business partners for tailored solutions.

The role requires strong communication, problem-solving abilities, and a professional demeanor to maintain confidentiality and trust in all customer interactions.