Banking Customer Service Pro | Flexible Schedule

Fifth Third; Rockaway Beach (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

Fifth Third Bank in Houston, TX is seeking a Customer Service Representative to deliver exceptional service and support to both everyday customers and business clients. You will listen to needs, refer complex inquiries to bankers, and follow policies to protect customer information while maintaining a trusted, ethical approach.

You will work with the platform team to manage daily office tasks, resolve issues promptly, and support referrals to appropriate partners.

Qualifications

• Minimum knowledge: high school diploma/GED.
• Extensive cash handling
• Ability to interact confidently with the public
• Knowledge of retail policies and procedures
• Initiative and sound judgement in decision-making and problem resolution
• Demonstrate the company values: one bank, accountability, respect & inclusion, integrity

Responsibilities

• Deepen relationships and guide customers to meet financial needs.
• Provide timely follow-up and address issues.
• Maintain confidential customer information and comply with policies.
• Handle daily office tasks and collaborate with the platform team.
• Refer customers to Bankers and business partners for consultative conversations.
• Demonstrate sound judgment and ethical behavior in all actions.

Skills

Customer service

Cash handling

Communication

Problem solving

Education

High school diploma

Tools

Retail banking software

Job description

Fifth Third Bank in Houston, TX is seeking a Customer Service Representative to deliver exceptional service and support to both everyday customers and business clients. You will listen to needs, refer complex inquiries to bankers, and follow policies to protect customer information while maintaining a trusted, ethical approach.

You will work with the platform team to manage daily office tasks, resolve issues promptly, and support referrals to appropriate partners.