Banking Customer Care Specialist

Fifth Third; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Houston is seeking a Customer Service Representative to deliver outstanding service in a busy retail environment. You will listen to customer needs, handle transactions, and guide customers to the right banking solutions while upholding the bank's risk and ethics standards.

The role emphasizes trust, confidentiality, and teamwork as you support daily operations and referral of customers to bankers for consultative conversations.

Qualifications

• High school diploma or GED required.
• Cash handling experience is required.
• Able to interact comfortably with the public.
• Knowledge of retail policies and procedures.
• Flexible scheduling availability.

Responsibilities

• Provide excellent customer service and guide customers to the appropriate business partner as needed.
• Maintain accurate cash balancing and resolve discrepancies per policy.
• Handle customer questions promptly and maintain clear lines of communication.
• Protect customer confidentiality and uphold the bank's ethical standards.
• Refer customers to bankers and partners for consultative conversations.

Skills

Cash handling

Customer service

Public interaction

Problem solving

Teamwork

Education

High school diploma/GED

Job description

Fifth Third Bank in Houston is seeking a Customer Service Representative to deliver outstanding service in a busy retail environment. You will listen to customer needs, handle transactions, and guide customers to the right banking solutions while upholding the bank's risk and ethics standards.

The role emphasizes trust, confidentiality, and teamwork as you support daily operations and referral of customers to bankers for consultative conversations.