Banking Customer Experience Specialist

Glenwood State Bank; Glenwood (MN); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

11 holidays

Paid time off

Sick time

401(k) / Profit Sharing

Employee discounts

Job summary

Glenwood State Bank is seeking a Full-Time Customer Relations Specialist to join our community banking team in Glenwood. This role handles front-line service via phone, live chat, and in-person interactions while building lasting customer relationships in a friendly, professional manner.

The position requires strong communication, organization, and the ability to manage multiple tasks with attention to detail. Training will be provided, and benefits include health and retirement programs.

Qualifications

• Experience in customer service or banking is helpful.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities.
• Willingness to learn and handle administrative tasks.

Responsibilities

• Provide prompt, friendly, and professional service via phone, live chat, and in person.
• Answer questions and identify customer needs.
• Explain products and services and ensure high level of service.
• Support day-to-day operations: inquiries, administrative tasks, deliveries, mail, lobby upkeep, and other operational needs.
• Follow policies with accuracy and attention to detail.

Skills

Customer service

Banking experience

Communication

Interpersonal skills

Attention to detail

Organization

Multitasking

Teamwork

Independent work

Job description

Glenwood State Bank is seeking a Full-Time Customer Relations Specialist to join our community banking team in Glenwood. This role handles front-line service via phone, live chat, and in-person interactions while building lasting customer relationships in a friendly, professional manner.

The position requires strong communication, organization, and the ability to manage multiple tasks with attention to detail. Training will be provided, and benefits include health and retirement programs.