Banking Customer Experience Associate

Fifth Third Bank; Livonia (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank is seeking a Customer Service Representative in Westland, Michigan to deliver exceptional customer experiences at the branch level. You will handle daily cash transactions, assist customers with inquiries, and refer needs to bankers and business partners for tailored solutions.

The role emphasizes strong communication, adherence to bank policies, and the ability to work collaboratively within the team to ensure a positive customer journey and risk-aware service delivery.

Qualifications

• Extensive cash handling experience.
• Ability to interact confidently with customers in a retail environment.
• Knowledge of retail policies and procedures to apply in daily duties.
• Initiative and sound judgment in decision making and problem resolution.
• Demonstrates Fifth Third core values: be respectful, inclusive, and act with integrity.
• Flexibility in scheduling to meet business needs.

Responsibilities

• Provide excellent customer service and refer customers to the appropriate business partner when needed.
• Perform daily office responsibilities and coordinate with platform team to maintain efficient operations.
• Maintain accurate balancing records and address outages or issues per policy.
• Stay up to date on bank policies and procedures.
• Handle customer inquiries with professionalism and escalate complex issues to leadership as needed.
• Refer customers to bankers and partners for consultative conversations and track referrals.

Skills

Cash handling

Customer service

Public interaction

Scheduling flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a Customer Service Representative in Westland, Michigan to deliver exceptional customer experiences at the branch level. You will handle daily cash transactions, assist customers with inquiries, and refer needs to bankers and business partners for tailored solutions.

The role emphasizes strong communication, adherence to bank policies, and the ability to work collaboratively within the team to ensure a positive customer journey and risk-aware service delivery.