Banking Customer Care Specialist — Multichannel Support

Simmons Bank; Springfield (MO); On-site; USD 23,000 - 25,000; Full time

Job summary

Simmons Bank is seeking a Customer Contact Center Specialist I in Springfield, MO. The role involves handling customer inquiries via calls and messages, delivering friendly service, and resolving issues efficiently to build loyalty. You will process routine banking requests and support customers with clear, compliant guidance.

The position offers a tangible incentive structure and opportunities for promotion after meeting quality, training, and production goals in a fast-paced environment.

Qualifications

• HS Diploma or GED required.
• One year of outstanding customer service or sales experience preferred, ideally in financial services.

Responsibilities

• Handle incoming calls and messages from customers.
• Provide accurate information and resolve inquiries with empathy and professionalism.
• Process account actions such as balance inquiries, transfers, and address changes.
• Follow procedures to ensure compliance and quality standards.

Skills

Customer Service

Sales Experience

Communication

Problem Solving

Active Listening

De-escalation

Education

HS Diploma/GED

Tools

MS Word

Excel

Job description

Simmons Bank is seeking a Customer Contact Center Specialist I in Springfield, MO. The role involves handling customer inquiries via calls and messages, delivering friendly service, and resolving issues efficiently to build loyalty. You will process routine banking requests and support customers with clear, compliant guidance.

The position offers a tangible incentive structure and opportunities for promotion after meeting quality, training, and production goals in a fast-paced environment.