Multichannel Customer Care Specialist & Solutions

CNB St. Louis Bank; Maplewood (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

CNB St. Louis Bank is seeking a Contact Center Specialist in Maplewood, MO. You will handle phone calls, emails and chats to assist customers and provide product solutions that meet their financial needs.

The role requires strong communication, the ability to multitask, and prior customer support experience. You will ensure all tasks comply with applicable laws and internal policies while maintaining a high level of service.

Qualifications

• High school diploma required.
• Experience in customer support preferred.
• Strong verbal and written communication required.
• Ability to multi-task and manage time effectively.

Responsibilities

• Answer inbound calls and direct callers to appropriate resources.
• Respond to website inquiries via chat or email and provide solutions.
• Identify customer needs and offer product options to meet financial goals.
• Maintain compliance with applicable laws, policies and procedures.

Skills

Phone skills

Oral and written communication

Multi-tasking

Customer support experience

Education

High school diploma

Job description

CNB St. Louis Bank is seeking a Contact Center Specialist in Maplewood, MO. You will handle phone calls, emails and chats to assist customers and provide product solutions that meet their financial needs.

The role requires strong communication, the ability to multitask, and prior customer support experience. You will ensure all tasks comply with applicable laws and internal policies while maintaining a high level of service.