Banking Customer Care Specialist I - Part-Time

Union Savings Bank - CT; New Milford (CT); On-site; USD 21,000 - 26,000; Part time

Job summary

Union Savings Bank - CT is seeking a part-time Customer Service Center Specialist I to handle high volumes of inbound calls, assist with accounts, loans, and banking products, and support sales goals. The role emphasizes customer-first service and adherence to banking policies.

The CSCS I will log interactions in CRM, maintain product knowledge, and collaborate with the team to meet departmental targets. Scheduling includes mornings and evenings across weekdays with some weekend hours, based at

Qualifications

• High School Diploma or GED or better.
• 1 year Call Center or Telemarketing experience.
• 1-2 years Banking Experience
• NMLS license preferred.

Responsibilities

• Handle high volumes of inbound calls in a dynamic setting while addressing inquiries related to accounts, loans, and banking products.
• Log call details and client interactions in the CRM system.
• Provide exceptional customer service in line with USB policies and procedures.
• Cross-sell USB products and services when appropriate.
• Process credit card applications and follow up on decision/activation status.

Skills

Customer service

Communication

Call center

Education

High school diploma or GED

Tools

CRM systems

Banking software

Microsoft Office

Job description

Union Savings Bank - CT is seeking a part-time Customer Service Center Specialist I to handle high volumes of inbound calls, assist with accounts, loans, and banking products, and support sales goals. The role emphasizes customer-first service and adherence to banking policies.

The CSCS I will log interactions in CRM, maintain product knowledge, and collaborate with the team to meet departmental targets. Scheduling includes mornings and evenings across weekdays with some weekend hours, based at