Banking Support Specialist - Customer Care

Texas Heritage National Bank; Daingerfield (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Texas Heritage National Bank is seeking a Call Center Representative to be the primary contact for customers, handling inquiries via phone, email, and online channels while promoting bank products and ensuring compliance with banking regulations.

The role requires a high school diploma or GED and at least 1 year of customer service experience, with strong communication skills and the ability to multitask across software systems in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience required.
• Call center, banking, financial services, or retail banking experience preferred.

Responsibilities

• Answer incoming customer calls in a professional, courteous, and timely manner.
• Assist customers with account inquiries, balances, transactions, online banking, debit cards, and other banking services.
• Resolve customer concerns and complaints while providing a positive customer experience.
• Verify customer identities and maintain confidentiality in accordance with bank policies and regulatory requirements.
• Process routine service requests including address changes, stop payments, account maintenance, and debit card support.

Skills

Communication

Customer service

Multitasking

Attention to detail

Banking software

Education

High school diploma or GED

Associate degree in Business/Finance (preferred)

Tools

Microsoft Office

Job description

Texas Heritage National Bank is seeking a Call Center Representative to be the primary contact for customers, handling inquiries via phone, email, and online channels while promoting bank products and ensuring compliance with banking regulations.

The role requires a high school diploma or GED and at least 1 year of customer service experience, with strong communication skills and the ability to multitask across software systems in a fast-paced environment.