Banking Customer Care Specialist

ANB Bank; Colorado Springs (CO); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

PTO 4 weeks

Paid holidays

Medical insurance

Dental & Vision insurance

HSA & FSA plans

Life/AD&D/Disability insurance

401(k) with match & profit sharing

Annual bonus

EAP

Tuition reimbursement

Résumé du poste

ANB Bank is hiring a Customer Care Center Representative I to respond to customer inquiries and assist with account maintenance across channels including phone, email, and online chat. You will gather information, resolve issues, and offer ANB Bank products to meet customer needs while upholding confidentiality and compliance.

The role emphasizes service quality and relationship building within the community and brand principles.

Qualifications

• Respond to customer inquiries with professionalism.
• Demonstrate intermediate referral skills to identify product opportunities.
• Maintain knowledge of banking regulations and company policies.

Responsabilités

• Answer incoming telephone calls and assist customers with account inquiries, research requests, and other account maintenance.
• Acquire and demonstrate proficiency in applying intermediate referral skills and relationship building with customers.
• Escalate issues when necessary and support team members.
• Process mail requests and complete maintenance as required.
• Ensure deposit system integrity through backroom functions.

Connaissances

Customer service

Relationship building

Communication

Phone support

Description du poste

ANB Bank is hiring a Customer Care Center Representative I to respond to customer inquiries and assist with account maintenance across channels including phone, email, and online chat. You will gather information, resolve issues, and offer ANB Bank products to meet customer needs while upholding confidentiality and compliance.

The role emphasizes service quality and relationship building within the community and brand principles.