Customer Care Center Representative I, II, or III, Circle

ANB Bank; Colorado Springs (CO); Vor Ort; USD 28.000 - 39.000; Vollzeit

Benefits dieser Stelle

PTO

Holidays

Medical/Dental/Vision

HSA/FSA

Life/AD&D/Disability Insurance

401(k) with match

Annual bonus

Employee referral incentives

Tuition Reimbursement

Spanish Communication Assistant Incent

Zusammenfassung

ANB Bank in Colorado Springs seeks a Customer Care Center Representative I-III to respond to inquiries, assist with account maintenance, and close on product opportunities via phone, email, and chat. You will learn ANB Bank products, build relationships with customers, and support the team in delivering quality service.

The role offers a defined schedule, non-exempt full-time status, and competitive benefits.

Qualifikationen

• High school diploma or GED required for Rep I.
• Rep II requires 1 year of financial industry or customer service experience and a GED.
• Rep III requires 2 years of financial industry or customer service experience and a GED.

Aufgaben

• Answer incoming calls and assist customers with account inquiries and maintenance.
• Build relationships with customers by understanding needs and offering solutions.
• Cross-train in all Customer Care Center responsibilities and support teammates.

Kenntnisse

Customer service

Communication

Ausbildung

High school diploma or GED

GED

Tools

Microsoft Office

Jobbeschreibung

General Information

• **Job Title:** Customer Care Center Representative I, II, or III
• **Work Schedule:** Monday - Friday, 7:00am - 6:00pm, Saturday 8:00am-12:00pm
• **Employee Type:** Non-Exempt Full-Time
• ?**Hiring Pay Ranges:** $20.50 - $28.50 per hour (Includes $2.00 per hour Premium Pay)
• Customer Care Center Representative I - $20.50 - $24.50 per hour
• Customer Care Center Representative II - $20.50 - $26.50 per hour
• Customer Care Center Representative III - $21.25 - $28.50 per hour
• The hiring pay range for this position is commensurate with the level of relevant experience and education.
• This position may be eligible to receive an additional $1.00 per hour is approved for the Spanish Communication Assistant Program

ANB Bank has financial strength embodied in $3 billion in assets and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that makes the difference.

ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB is committed to rewarding our team members who strengthen our company and culture. ANB offers competitive compensation and a comprehensive benefits package for this position.

Health & Wellness Benefits (Subject to Eligibility Requirements)

• Minimum 4 Weeks of Paid Time Off (PTO)
• 11 Paid Holidays
• Medical, Dental, and Vision Insurance
• Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts
• Company provided Life, AD&D, and Disability Insurance with supplementation options
• 401(k) plan with discretionary company match and profit sharing
• Discretionary annual bonus and employee referral incentives
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program
• Spanish Communication Assistant Program Incentive

Summary

• As a Customer Care Center Representative for ANB Bank, you will provide client service to respond to questions/concerns and assist through resolution of various issues. Facilitate product acquisition through various channels of the Bank (e.g. phone, e-mail, online-chat, and internet). Gather information and close on product sales demonstrating intermediate skills and knowledge of ANB Bank products and benefits. Identify customer events to provide solutions on products and close on product sales that meet the customer's needs and facilitate the customer's financial security through relationship sales. Empathize with customers and provide offers & solutions to make it easy for customers to acquire an ANB Bank product. Live the brand - We are a Bank like no other, expect more.

Essential Duties and Responsibilities

• Answer incoming telephone calls and assist customers with account inquiries, research requests and other account maintenance. Respond to customer needs and priorities; establish effective working relationships with customers; identify and take appropriate action to meet customer needs.
• Acquires and demonstrates proficiency in applying intermediate referral skills and relationship building with customers by understanding life events and learning the multiple company product opportunities.
• Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation.
• Process a variety of mail requests and complete maintenance as required.
• Perform backroom functions necessary to insure the ongoing integrity of the deposit system.
• Provide support to other Customer Care Center Representatives, as needed.
• Cross-train in all Customer Care Center responsibilities.
• Maintains a current knowledge and consistent compliance with Bank Secrecy Ac (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.
• Delivers quality of service as defined by department standards.
• Maintains confidentiality as defined by department standards.
• Supports the company's Mission, Vision, and Values.
• Other duties may be assigned.

Education and/or Experience

Customer Care Center Rep I

• No experience required.
• High school diploma or general education degree (GED) required.

Customer Care Center Rep II

• One year of financial industry and/or customer service experience, or an equivalent combination of other work history and/or education.
• High school diploma or general education degree (GED) required.
• Experience with Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint preferred.
• Understanding of banking products, services, forms, and regulations preferred.

Customer Care Center Rep III

• Two years of financial industry and/or customer service experience, or an equivalent combination of other work history and/or education.
• High School diploma or General Education Degree (GED) required.
• Intermediate experience (i.e. 2+ years) with Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint preferred.
• Advanced understanding of banking products, services, forms, and regulations preferred.

Equal Opportunity Employer / Aff... ...

ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law.

ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that Applicant not disclose its wage rate history to ANB Bank. If ANB Bank for any reason comes into possession of Applicant's wage rate history, ANB Bank will not rely on it in determining a wage rate. ANB Bank requests that applicant not provide information on age, date of birth or graduation date from any academic institution, including on resumes.

• Anticipated Date of Application Window Closure: 11/08/2026 (or until filled)