Customer Care Center Pro I-III

ANB Bank; Colorado Springs (CO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

PTO

Holidays

Medical/Dental/Vision

HSA/FSA

Life/AD&D/Disability Insurance

401(k) with match

Annual bonus

Employee referral incentives

Tuition Reimbursement

Spanish Communication Assistant Incent

Job summary

ANB Bank in Colorado Springs seeks a Customer Care Center Representative I-III to respond to inquiries, assist with account maintenance, and close on product opportunities via phone, email, and chat. You will learn ANB Bank products, build relationships with customers, and support the team in delivering quality service.

The role offers a defined schedule, non-exempt full-time status, and competitive benefits.

Qualifications

• High school diploma or GED required for Rep I.
• Rep II requires 1 year of financial industry or customer service experience and a GED.
• Rep III requires 2 years of financial industry or customer service experience and a GED.

Responsibilities

• Answer incoming calls and assist customers with account inquiries and maintenance.
• Build relationships with customers by understanding needs and offering solutions.
• Cross-train in all Customer Care Center responsibilities and support teammates.

Skills

Customer service

Communication

Education

High school diploma or GED

GED

Tools

Microsoft Office

Job description

ANB Bank in Colorado Springs seeks a Customer Care Center Representative I-III to respond to inquiries, assist with account maintenance, and close on product opportunities via phone, email, and chat. You will learn ANB Bank products, build relationships with customers, and support the team in delivering quality service.

The role offers a defined schedule, non-exempt full-time status, and competitive benefits.