Onsite Banking: Customer Experience Specialist

The Citizens Bank; Batesville (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

401(k) with company support

Life Insurance

Health Savings & Flexible Spending

Paid Time Off

Gym reimbursement

Job summary

The Citizens Bank in Batesville, AR is seeking a Customer Service Specialist to deliver personal, responsive service across phone, email, and in-branch interactions. This full-time, on-site role places you at the heart of our customer experience, helping individuals and businesses feel confident and valued every step of the way.

You will assist customers with account inquiries and transactions, support online banking, and process transfers while building lasting relationships through every

Qualifications

• Strong communication skills (written and verbal).
• Previous customer service experience.
• Solid problem-solving abilities.
• A professional, empathetic approach to every interaction.
• Bilingual applicants preferred.

Responsibilities

• Assisting customers with account inquiries and transactions.
• Supporting online banking and digital tools.
• Processing transfers and service requests.
• Providing timely, accurate, and friendly solutions.
• Building strong relationships through every interaction.

Skills

Communication

Customer service

Problem solving

Empathy

Bilingual

Job description

The Citizens Bank in Batesville, AR is seeking a Customer Service Specialist to deliver personal, responsive service across phone, email, and in-branch interactions. This full-time, on-site role places you at the heart of our customer experience, helping individuals and businesses feel confident and valued every step of the way.

You will assist customers with account inquiries and transactions, support online banking, and process transfers while building lasting relationships through every