Banking Customer Care Specialist

First Citizens Bank (Iowa); Mason City (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank (Iowa) is seeking a Customer Care Representative at the Mason City branch who greets customers, answers questions, and directs them to the right personnel for service. The role emphasizes a friendly, professional image, strong communication, and handling confidential information with discretion.

The position involves maintaining an inviting front-line environment, supporting clerical tasks, and assisting tellers when needed while collaborating with internal teams to

Qualifications

• Experience delivering friendly, professional customer service.
• Ability to communicate clearly and resolve questions or complaints.
• Comfort working in an office environment and handling confidential information.

Responsibilities

• Greet customers in person and on the phone and direct them to the appropriate personnel.
• Provide information and support to customers while maintaining accurate records.
• Assist with clerical tasks and ensure an inviting, organized branch environment.
• Coordinate with internal teams to expedite customer requests and workflows.
• Support tellers as needed and handle routine account-related tasks.

Skills

Customer service

Active listening

Verbal/written communication

Initiative

Teamwork

Attention to detail

Goal setting

Education

High school diploma or equivalent

Job description

First Citizens Bank (Iowa) is seeking a Customer Care Representative at the Mason City branch who greets customers, answers questions, and directs them to the right personnel for service. The role emphasizes a friendly, professional image, strong communication, and handling confidential information with discretion.

The position involves maintaining an inviting front-line environment, supporting clerical tasks, and assisting tellers when needed while collaborating with internal teams to