Banking Customer Care Associate I

Alliance Bank; Sulphur Springs (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Alliance Bank in Sulphur Springs, TX is seeking a Customer Care Rep I to handle customer transactions by phone, fax, mail, and email, and to promote the bank's products and services. This full-time, non-exempt role emphasizes accuracy, confidentiality, and courteous service.

You'll assist with inquiries, transfers, deposits, and account changes, while maintaining knowledge of current promotions and policies.

Qualifications

• High School diploma or equivalency.
• Ability to read, speak and write the English language, bilingual helpful.
• Ability to offer Alliance Bank’s products and services.
• Two (2) years of experience in banking, a call center environment, a job-related field of study; or a combination of education and experience providing equivalent knowledge.
• A minimum of 1 year at Alliance Bank is preferred.
• Ability to handle telephone calls to communicate effectively with proper grammar and telephone etiquette.
• Must possess excellent interpersonal communication skills and have the ability to deal with and respond to employees, customers, third-party vendors, and salespersons with tact, diplomacy, and a sense of urgency.
• Ability to solve problems by considering multiple solutions to the same problem or multiple methods of arriving at a solution.
• Ability to communicate, solve problems, work in a group, and promote cooperation within the group.
• Working knowledge of all banking applications to assist other bank employees.
• Ability to operate basic office equipment including a PC with job-related software.
• Ability to handle bank and customer transactions with a high level of confidentiality.
• Knowledge of state and federal regulations.
• Knowledge of Alliance Bank’s policies and procedures.
• Knowledge of Alliance Bank’s products and services.
• Schedules are prepared based on business needs and are subject to change at any time. This may include the need for evenings, weekends, or holiday coverage.
• Office setting with moderately varied desk-oriented activity.
• Ability to stand, bend, stoop, squat, and kneel.
• Repetitive movement of finger, wrist, and hand.
• Ability to lift 50 lbs.

Responsibilities

• Personify Alliance Bank’s mission statement of The best in all we do.
• Provide prompt, courteous, and friendly service.
• Promotes Alliance Bank’s culture through all interactions modeling the Alliance Bank way of Customer Experience.
• Assists customers with monetary and non-monetary transactions, including transactions such as general account inquiries, transfers between accounts, withdrawals by check, stop payments, and account changes.
• Analyzes and resolves account discrepancies or customer concerns to a certain extent.
• Responds to customer requests and questions about product and service information by telephone, fax, mail, and e-mail, including questions about accounts, loans, plastic cards, Internet banking, website, and bill pay service.
• Uses a computer to access specialized databases for information, referrals, and research requests.
• Perform certain debit card functions such as limit increases, travel notifications, adding cards to the warning bulletin, etc.
• Maintains knowledge of current promotions, products, and services.
• Acts as a customer advisor for the bank, uncovering, understanding, and acting upon financial cues to meet the customers’ needs.
• Review and approve mobile and ATM deposits.
• Review and approve remote deposit capture exceptions.
• Establish, retain, and deepen relationships with banking center customers and potential customers to achieve sales goals and provide quality customer service.
• Keep updated on all Alliance Bank policies and procedures pertaining to this position.
• Attendance and punctuality are a must.

Skills

Customer service

Communication skills

Call center experience

Banking experience

Teamwork

Problem solving

Education

High School diploma

Job description

Alliance Bank in Sulphur Springs, TX is seeking a Customer Care Rep I to handle customer transactions by phone, fax, mail, and email, and to promote the bank's products and services. This full-time, non-exempt role emphasizes accuracy, confidentiality, and courteous service.

You'll assist with inquiries, transfers, deposits, and account changes, while maintaining knowledge of current promotions and policies.