Banking CSR & Teller — Growth & Benefits

Blackhawk Bank & Trust; Davenport (IA); On-site; USD 22,000 - 30,000; Full time

Job summary

Blackhawk Bank & Trust is seeking a Customer Service Representative to assist customers with selecting accounts, products, and services. The CSR will open, maintain, and close accounts, provide exceptional service, and ensure accurate processing of transactions.

The role emphasizes greeting customers, listening to needs, explaining bank products, and staying compliant with bank policies. A high school diploma and prior customer service experience are preferred.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service-related field is preferred.
• Strong diligence and problem-solving skills.

Responsibilities

• Greet customers promptly and provide a welcoming atmosphere.
• Be available to customers by carefully listening to their requests, needs, and concerns.
• Establish savings accounts and explain benefits/limits.
• Establish checking accounts with features like overdraft protection and debit cards.
• Open CDs and explain terms and maturity dates.
• Provide information on money market accounts and transaction limits.
• Open business accounts and discuss merchant services.
• Identify customer needs and explain relevant products to meet financial goals.
• Cross-sell related products to complement customer portfolios.
• Follow bank policies to ensure security and compliance.
• Report suspicious activities to appropriate personnel.
• Coordinate with other departments to provide comprehensive solutions.
• Check form details for accuracy and completeness.
• Provide timely follow-up with customers through paperwork stages.
• Maintain confidentiality of customer information.
• Correspond with attorneys on trust documents.
• Assist with reports and portfolio/account maintenance tasks.
• All other duties as assigned.

Skills

Diligence

Problem solving

Multitasking

Customer service

Interpersonal communication

Written communication

Computers & banking software

Discretion with confidentiality

Education

High school diploma or equivalent

Customer service experience preferred

Tools

Banking software

Job description

Blackhawk Bank & Trust is seeking a Customer Service Representative to assist customers with selecting accounts, products, and services. The CSR will open, maintain, and close accounts, provide exceptional service, and ensure accurate processing of transactions.

The role emphasizes greeting customers, listening to needs, explaining bank products, and staying compliant with bank policies. A high school diploma and prior customer service experience are preferred.