Banking Solutions Specialist (CSR & Teller)

Community Corporation; North Augusta (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

First Community Bank is seeking a versatile customer service representative (CSR) and teller to greet customers, assess needs, and provide accurate banking solutions. You will open deposit accounts, process transactions, and refer complex requests to the appropriate department.

The role emphasizes teamwork, compliance with bank policies, and proactive customer engagement for relationship building. Qualifications include a high school diploma or equivalent, 2 years in a related role, strong

Qualifications

• High school diploma or equivalent required and a minimum of 2 years related job experience, or equivalent combination of education and experience.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrate willingness and desire to interact in a team environment.
• Ability to prioritize and multi-task.
• Adaptability to change, including cross-training for Customer Service Representative and Teller Supervisor functions.
• Ability to compute basic to moderately complex math calculations.
• Basic problem-solving and analytical skills.
• Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and office products (e.g., Word, Excel).

Responsibilities

• Greet customers and assess needs to determine sales/service focus or referral to appropriate department.
• Open deposit accounts including checking and savings, certificates of deposit, safe deposit box leases, HSAs, IRAs, etc.
• Perform service transactions such as reordering checks, changing account name/address, and safe deposit box access.
• Handle customer service issues with research, ownership, and follow-up.
• Balance daily work per bank policies and procedures.
• Support team sales process and participate in sales goals.
• Follow bank policies, security guidelines, and comply with regulations.
• Manage risk and detect fraudulent transactions to prevent losses.

Skills

Customer service

Oral and written communication

Team collaboration

Multitasking

Problem solving

PC literacy (Word, Excel)

Education

High school diploma or equivalent

2 years related job experience

Tools

Microsoft Word

Microsoft Excel

Job description

First Community Bank is seeking a versatile customer service representative (CSR) and teller to greet customers, assess needs, and provide accurate banking solutions. You will open deposit accounts, process transactions, and refer complex requests to the appropriate department.

The role emphasizes teamwork, compliance with bank policies, and proactive customer engagement for relationship building. Qualifications include a high school diploma or equivalent, 2 years in a related role, strong