Banking CSR & Teller: Elevate Customer Care & Referrals

Fifth Third Bank; Florence (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank is seeking a CSR/Teller in Florence, Kentucky. The role focuses on delivering outstanding customer service, handling cash, and guiding customers to suitable banking solutions.

You will work to deepen relationships, maintain confidentiality, and refer complex inquiries to the appropriate team members. The position emphasizes compliance with bank policies, risk awareness, and a teamwork-oriented environment.

Qualifications

• High school diploma or GED required.
• Experience handling cash and customer transactions preferred.
• Ability to interact comfortably with the public and maintain professionalism.

Responsibilities

• Provide excellent customer service and refer customers to appropriate partners.
• Handle daily office tasks with attention to policy and accuracy.
• Resolve customer questions and escalate complex issues to leadership.
• Uphold core values, maintain confidentiality, and act with integrity.
• Support referrals to bankers and business partners for consultative conversations.

Skills

Cash handling

Public interaction

Initiative

Sound judgment

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a CSR/Teller in Florence, Kentucky. The role focuses on delivering outstanding customer service, handling cash, and guiding customers to suitable banking solutions.

You will work to deepen relationships, maintain confidentiality, and refer complex inquiries to the appropriate team members. The position emphasizes compliance with bank policies, risk awareness, and a teamwork-oriented environment.