Banking CSR - Mon-Fri, Training & Growth Path

Range Bank; Kingsford (MI); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Volunteer time off

Paid holidays

Health insurance

Telehealth

HSA plan options

Vision

Dental

401(k) with match

Short term disability

Long term disability

Life insurance

Voluntary life insurance

Employee Assistance Program

Employee Stock Purchase Plan

Job summary

Range Bank in Michigan is seeking a Customer Service Representative to greet customers, handle deposits, disburse funds, and complete routine transactions with accuracy and courtesy. Training is provided to help you succeed and advance within the bank.

The role emphasizes strong customer service, regulatory compliance, and confidentiality, with opportunities to cross-sell services and grow within Range Bank’s network of locations in the Upper Peninsula and Wisconsin.

Qualifications

• High School Diploma is required.
• At least one year of customer service or cash-handling experience.
• Strong communication and problem-solving skills.

Responsibilities

• Provides excellent customer service in a friendly and professional manner.
• Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.
• Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.
• Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
• Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
• Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
• Has the authority and discretion to resolve complex customer issues
• Adheres to Range Bank policies and procedures
• Upholds the highest level of confidentiality and cyber security awareness

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

High School Diploma

Some college coursework or related degree

Job description

Range Bank in Michigan is seeking a Customer Service Representative to greet customers, handle deposits, disburse funds, and complete routine transactions with accuracy and courtesy. Training is provided to help you succeed and advance within the bank.

The role emphasizes strong customer service, regulatory compliance, and confidentiality, with opportunities to cross-sell services and grow within Range Bank’s network of locations in the Upper Peninsula and Wisconsin.