Customer Service Representative (Teller) - Houghton

Range Bank; Houghton (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Volunteer time off

Paid holidays

Health insurance

Telehealth

HSA plan options

Vision

Dental

401(k) with match

Short term disability

Long term disability

Life insurance

Voluntary life insurance

Employee Assistance Program

Job summary

Range Bank in Michigan seeks a Customer Service Representative to handle deposits, withdrawals and everyday banking needs with accuracy and strong customer service skills.

The CSR role includes training, cross-selling products, and ensuring compliance with bank policies. The position covers multiple Copper Country offices with rotation Saturdays, and offers a comprehensive benefits package.

Qualifications

• High School Diploma is required.
• One year of customer service or cash-handling experience.
• Proficient computer skills.
• Exceptional customer service and communication skills.
• Strong attention to detail.

Responsibilities

• Provides excellent customer service in a friendly and professional manner.
• Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested, ensuring accuracy and managing risk.
• Performs transactions in compliance with regulatory and bank policies and confidentiality of records and customer information.
• Performs account maintenance on existing deposit accounts and opens new accounts upon customer request.
• Maintains product knowledge to cross-sell bank products and refers customers to other departments as needed.
• Participates in projects and initiatives to improve overall company performance.
• Has authority to resolve complex customer issues.
• Follows Range Bank policies and procedures and maintains confidentiality and cyber security awareness.

Skills

Customer service

Communication skills

Computer skills

Attention to detail

Issue resolution

Cash handling

Education

High School Diploma

Some college or related field

Job description

Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank’s policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction.

Whether you are new or experienced in the banking industry, we provide all the training needed for the position! We have a well-built training path to help you succeed in your role and reach the next promotion level.

Will require working at other offices in the Copper Country region. Schedule to include hours between 8:30 a.m. and 5:30 p.m. Monday-Friday and Saturdays on a rotation basis.

About Range Bank

We are a community bank that has been established since 1887 with 9 locations in the U.P. and Wisconsin. We believe in the core values of respect, ownership, community, strength and knowledge and are looking for someone who shares those same values.

Primary Responsibilities

• Provides excellent customer service in a friendly and professional manner
• Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.
• Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.
• Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
• Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
• Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
• Has the authority and discretion to resolve complex customer issues
• Adheres to Range Bank policies and procedures
• Upholds the highest level of confidentiality and cyber security awareness

Minimum Requirements

• High School Diploma
• One year customer service or cash-handling experience
• Proficient computer skills
• Ability to identify and resolve/escalate issues
• Exceptional customer service and communication skills
• Strong attention to detail

Preferred Qualifications

• Prior financial services industry experience
• Some college education or a degree in a related field

Full Time Benefits include:

• Paid time off (2 weeks to start)
• Volunteer time off (1 day per year)
• Paid holidays (9.5 days per year)
• Health insurance through Blue Cross Blue Shield of Michigan
• Telehealth with $0 copay
• HSA plan options, including employer contribution
• Vision
• Dental
• 401(k) retirement plan with up to 6% match (after 1 year)
• Short term disability insurances (paid 100% by company)
• Long term disability insurance(paid 100% by company)
• Life insurance(paid 100% by company)
• Voluntary life insurance
• Employee Assistance Program

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.