Banking Concierge & Relationship Growth Specialist

Huntington Bancshares, Inc.; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance coverage

Wellness program

Life and disability insurance

Retirement savings plan

Paid leave programs

Paid holidays

Paid time off (PTO)

Job summary

Huntington Bancshares, Inc. seeks a Customer Experience Banker to act as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposit, loan, and other banking products.

You will process transactions accurately while educating customers on bank services and technology. The role emphasizes a disciplined sales process, customer service excellence, and collaboration with partners to deepen

Qualifications

• High School Diploma or GED required; background check incl. fingerprints per NMLS rules.
• Experience in customer service or similar role preferred.
• Ability to educate customers on deposit and lending products.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit and lending products.
• Identify opportunities to grow customer relationships and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to policies and procedures and maintain risk controls.

Skills

Customer service

Sales experience

Banking products knowledge

Communication skills

Tech-savvy

Education

High School diploma or GED

Bachelor's degree (alternative)

Tools

Core banking system

CRM

Mobile/Online banking apps

Job description

Huntington Bancshares, Inc. seeks a Customer Experience Banker to act as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposit, loan, and other banking products.

You will process transactions accurately while educating customers on bank services and technology. The role emphasizes a disciplined sales process, customer service excellence, and collaboration with partners to deepen