Banking Concierge: Client Care Center Specialist II

Androscoggin Bank; Bates Mill (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid time off

401k with employer match

Tuition reimbursement

Health insurance

Job summary

Androscoggin Bank is seeking a Client Care Center Specialist in Lewiston, ME to deliver exceptional service via phone, email and chat. You will identify client needs, resolve issues, and refer offerings when appropriate, while supporting the onboarding of online accounts.

The role emphasizes strong banking knowledge, customer service experience, and the ability to work within a fast-paced team to achieve service standards.

Qualifications

• Minimum 1 year customer service/support in Banking or related field, or one year banking experience.
• Thorough knowledge of retail banking procedures and policies.
• Strong communication and interpersonal skills; ability to explain features and benefits.

Responsibilities

• Handle incoming calls, emails, and chats, providing first-contact resolution.
• Promote appropriate banking products and services to clients.
• Assist clients with online account opening and mobile deposits.
• Guide clients through digital platforms and refer to senior specialists when needed.
• Maintain up-to-date product knowledge and strive for high customer satisfaction.

Skills

Customer service

Banking knowledge

Communication skills

Problem solving

Education

Associate's degree or equivalent

Tools

Banking software

Job description

Androscoggin Bank is seeking a Client Care Center Specialist in Lewiston, ME to deliver exceptional service via phone, email and chat. You will identify client needs, resolve issues, and refer offerings when appropriate, while supporting the onboarding of online accounts.

The role emphasizes strong banking knowledge, customer service experience, and the ability to work within a fast-paced team to achieve service standards.