Client Service Representative

Androscoggin Bank; Gray (ME); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Generous PTO

Paid holidays

Volunteer time

401k match

Full insurance benefits

Paid parental leave

Tuition reimbursement

Career paths

Job summary

Androscoggin Bank's Gray branch is seeking a Client Service Representative to greet clients, open accounts, and handle transactions with accuracy and courtesy.

You will build relationships, identify financial needs, and refer to banking specialists as appropriate while delivering reliable, solutions-based service in a collaborative team environment. No banking experience is required, and the role offers a stable full-time schedule.

Qualifications

• High School Diploma or GED.
• 1+ year of experience in a customer service role.
• Proven communication and interpersonal skills.
• Ability to perform detail oriented work with a high degree of accuracy.
• Ability to handle multiple priorities and tasks.
• Proficient computer skills and ability to learn teller processing software.
• Desire and ability to learn many products/services and thoroughly explain their features and benefits.
• Ability to identify customer needs, recommend applicable products/services and close the sale.

Responsibilities

• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and enters transactions into bank records via on-line teller terminal.
• Accurately processes payments for such loans as mortgage and installment, ensuring that payments equal the amount due and that all late charges, if applicable, are collected.
• Cashes checks and pays money from savings and checking accounts upon verifications of signatures and client account balances. Inspects all checks, bonds, money orders, savings withdrawals, etc. to determine their negotiability.
• Effectively use Client Relationship Management System to document client interactions, calls, incidents and activities.
• Will be expected to develop skills for any of the following duties: opening checking and savings accounts; controlling the vault cash; ATM processing; TCR use and processing; processing check re-orders; opening safe deposit boxes; cash advances; selling bank checks and money orders including logging the needed information.

Skills

Customer service

Communication

Multitasking

Detail oriented

Sales orientation

Education

High School Diploma or GED

Tools

CRM system

Job description

Client Service Representative

Gray Branch - Full Time (40 hours/week)

Are you looking for a career that gives you work life balance and a normal, full time schedule? Are you looking for consistent hours, and to know what you’ll be working every week? Androscoggin Bank provides this, and a lot more!

At Androscoggin Bank, you are more than just another employee. You are a colleague that matters and we treat you that way. Our unique culture allows for camaraderie, support and growth, all within a small team environment.

In this role, you will work as a Client Service Representative for the Gray branch, interacting with clients and helping them with their banking and financial needs. As a Client Service Representative, you are the face of our bank, displaying our exceptional customer service to everyone that comes through our doors.

After a full training, you will complete teller functions, opening new checking and savings accounts/services along with handling moderately complex transactions professionally and accurately. In addition, you'll be responsible for understanding the financial needs of clients, and providing outstanding solutions-based service. You'll create strong relationships with clients enabling you to provide them with personalized service, including recognizing other financial service needs such as mortgages, commercial loans and investment services, and referring those customers to appropriate banking specialists.

Candidates for this position should possess exceptional customer service skills, a sales orientation and a high degree of accuracy in managing cash and following procedures. The ability to engage with business and individual clients in an engaging, professional manner is key to success, as is your ability to work well with your team of coworkers.

While no experience in banking is required, we are happy seek advanced placement in a higher level role for experienced candidates.

Additional Responsibilities Include:

• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and enters transactions into bank records via on-line teller terminal.
• Accurately processes payments for such loans as mortgage and installment, ensuring that payments equal the amount due and that all late charges, if applicable, are collected.
• Cashes checks and pays money from savings and checking accounts upon verifications of signatures and client account balances. Inspects all checks, bonds, money orders, savings withdrawals, etc. to determine their negotiability.
• Effectively use Client Relationship Management System to document client interactions, calls, incidents and activities.
• Will be expected to develop skills for any of the following duties: opening checking and savings accounts; controlling the vault cash; ATM processing; TCR use and processing; processing check re-orders; opening safe deposit boxes; cash advances; selling bank checks and money orders including logging the needed information.

Requirements:

• High School Diploma or GED.
• 1+ year of experience in a customer service role.
• Proven communication and interpersonal skills.
• Ability to perform detail oriented work with a high degree of accuracy.
• Ability to handle multiple priorities and tasks.
• Proficient computer skills and ability to learn teller processing software.
• Desire and ability to learn many products/services and thoroughly explain their features and benefits.
• Ability to identify customer needs, recommend applicable products/services and close the sale.

Benefits:

Androscoggin Bank has an amazing benefits package, including a generous PTO plan, paid holidays, paid volunteering time, 401k participation with an ample match (we put money in your 401k even if you don't!), and access to Androscoggin Bank's full insurance benefit package, which includes medical, dental, vision, life, and disability. Androscoggin Bank also offers paid parental leave to our employees, which grants all new parents six weeks of full pay!

• generous PTO plan
• paid holidays
• paid volunteering time
• 401k participation with an ample match (we put money in your 401k even if you don't!)
• access to Androscoggin Bank's full insurance benefit package, which includes medical, dental, vision, life, and disability
• paid parental leave to our employees, which grants all new parents six weeks of full pay!
• deep tuition and education reimbursement
• Career paths are also available for any interested employee!

This position has an intended hiring range of $21 to $22 per hour, depending on skills, experience, and other qualifications.