Banking Support Specialist: Customer Care & Resolution

Bangor Savings Bank; Colebrook (NH); On-site; USD 31,684 - 38,572; Full time

Job summary

Bangor Savings Bank is seeking a Customer Service Representative to handle high-volume inbound/outbound calls and emails, delivering superior service while cross-selling products and services. You will resolve inquiries, address concerns, and expand existing relationships by identifying customer needs.

The role requires strong communication, problem-solving, and multitasking abilities, with adherence to banking policies and a focus on first-call resolution.

Qualifications

• High School diploma required.
• Demonstrated superior customer service skills.
• Strong verbal communication skills.
• Ability to maintain composure and professionalism during challenging calls.
• Self motivated and open to new challenges.
• Demonstrated success in problem solving and resolving customer issues/concerns.

Responsibilities

• Sales and Servicing: Provide customers with information regarding products and services, rates, fees.
• Looks for additional opportunities to assist customers based on their needs.
• Maintains knowledge of deposit products and basic consumer loan products.
• Refers to other team members in accordance with Bank strategy.
• Handles routine service issues independently and resolves problems.
• Answers inquiries from customers concerning bank services.

Skills

Customer service

Cross-selling

Communication

Problem solving

Multitasking

Teamwork

Education

High School diploma

Tools

Online Banking systems

Job description

Bangor Savings Bank is seeking a Customer Service Representative to handle high-volume inbound/outbound calls and emails, delivering superior service while cross-selling products and services. You will resolve inquiries, address concerns, and expand existing relationships by identifying customer needs.

The role requires strong communication, problem-solving, and multitasking abilities, with adherence to banking policies and a focus on first-call resolution.