Banking Collections Specialist - Negotiation & Solutions

U.S. Bank; Marshall (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Paid holidays

Parental leave

Job summary

U.S. Bank is seeking a Collector to engage customers on payment obligations, explain options, and work toward positive outcomes for both customers and the bank.

You’ll handle high-volume outreach, document interactions, and collaborate with various teams to ensure accurate account information and a smooth customer experience. This role emphasizes empathy, problem-solving, and adaptability in a fast-paced environment.

Qualifications

• Two to four years of relevant experience.
• Good knowledge of banking products and services.
• Strong verbal and written communication skills.
• Ability to handle difficult conversations with professionalism and empathy.
• Proficient computer/navigation skills across multiple systems.

Responsibilities

• Connect with customers regarding payment obligations and account status.
• Educate customers on options and identify suitable solutions.
• Manage a high volume of outbound communications with professionalism.
• Handle inbound inquiries and provide timely follow-up.
• Document interactions and maintain accurate account information.
• Collaborate with customer service, operations, and teams to improve experience.
• Balance productivity, quality, compliance, and customer satisfaction in a fast-paced setting.

Skills

Customer service

Banking experience

Collections

Communication

Multitasking

Attention to detail

Typing

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a Collector to engage customers on payment obligations, explain options, and work toward positive outcomes for both customers and the bank.

You’ll handle high-volume outreach, document interactions, and collaborate with various teams to ensure accurate account information and a smooth customer experience. This role emphasizes empathy, problem-solving, and adaptability in a fast-paced environment.