Equipment Finance Collector - Solve Payments & Build Trust

Us Bank; Marshall (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k) employer-funded retirement plan

Paid vacation

11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Collector to support customers in payment conversations, offering solutions that benefit both the customer and the business.

This role focuses on building relationships, solving problems, and making a meaningful impact in a financial services environment. Ideal candidates bring customer service or collections experience, strong communication skills, and the ability to manage multiple systems and priorities effectively.

Qualifications

• High school diploma or equivalent is required.
• Two to four years of relevant experience preferred.
• Strong verbal and written communication skills.
• Ability to navigate multiple systems and manage priorities.

Responsibilities

• Connect with customers regarding payment obligations, account status, invoices, and contractual agreements.
• Educate customers on available options and help identify appropriate solutions.
• Manage a high volume of outbound communications while maintaining professionalism and empathy.
• Handle inbound customer inquiries and provide timely follow-up.
• Document customer interactions and maintain accurate account information.
• Partner with customer service, operations, and other teams to deliver the best customer experience.
• Balance productivity, quality, compliance, and customer satisfaction in a fast-paced environment.

Skills

Customer service

Collections

Communication skills

Problem solving

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

U.S. Bank is seeking a Collector to support customers in payment conversations, offering solutions that benefit both the customer and the business.

This role focuses on building relationships, solving problems, and making a meaningful impact in a financial services environment. Ideal candidates bring customer service or collections experience, strong communication skills, and the ability to manage multiple systems and priorities effectively.