Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Tarpon Springs (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Life insurance

Disability protection

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. in Tarpon Springs, FL is seeking a Client Experience Associate to deliver a compelling customer experience and grow wallet share in our Retail Branch.

You will engage customers, educate on digital tools, identify banking opportunities, and refer to branch staff as appropriate, while upholding policies and operational standards. This in-office role emphasizes proactive service, accurate transactions, and collaboration with teammates to build loyalty and trust.

Qualifications

• Knowledge of retail banking products and services.
• Ability to educate customers on digital tools and self-service options.
• Fosters a positive, inclusive customer experience.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Process customer interactions and educate on alternatives.
• Identify banking opportunities and refer to branch staff as appropriate.
• Support lobby engagement and drive proactive sales through a defined process.

Skills

Accountability

Banking

Customer Service

Problem Solving

Understanding Customer Needs

Digital Awareness

Effective Communications

Proactive Sales

Branch Banking

Client Loyalty

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Tarpon Springs, FL is seeking a Client Experience Associate to deliver a compelling customer experience and grow wallet share in our Retail Branch.

You will engage customers, educate on digital tools, identify banking opportunities, and refer to branch staff as appropriate, while upholding policies and operational standards. This in-office role emphasizes proactive service, accurate transactions, and collaboration with teammates to build loyalty and trust.