Banking Client Experience Specialist

PNC; Sarasota (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with match

Paid time off

Job summary

PNC in Sarasota, FL is seeking an in-office Client Experience Associate within the Retail Banking organization. You will support multiple branches, delivering a unique customer experience, educating customers on financial options, and identifying opportunities to refer to branch staff.

Responsibilities include lobby engagement, promoting PNC products, and maintaining efficient branch operations while helping to grow customer loyalty and wallet share.

Qualifications

• Typically <1 year related experience.
• No degree required; related experience may be considered.
• No required certifications or licenses.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions.
• Educates customers on alternatives and leverages technology/tools.
• Applies product and procedural knowledge to solve customer problems.
• Adheres to policies and ensures branch operations and maintenance transactions are accurate.
• Supports proactive sales through a defined process and lobby engagement.
• Contributes to growing customer loyalty and share of wallet through differentiated service.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Sarasota, FL is seeking an in-office Client Experience Associate within the Retail Banking organization. You will support multiple branches, delivering a unique customer experience, educating customers on financial options, and identifying opportunities to refer to branch staff.

Responsibilities include lobby engagement, promoting PNC products, and maintaining efficient branch operations while helping to grow customer loyalty and wallet share.