Client Experience Advocate

PNC Financial Services Group, Inc.; Town of Florida (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Pension and stock purchase plans

Educational assistance

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate for the Welch Rd Branch in Apopka, FL. The role focuses on delivering a superior customer experience, educating clients, and driving loyalty and share of wallet through in-branch interactions.

The position supports proactive sales conversations and uses technology to assist customers with transactions while maintaining daily branch operations and customer satisfaction.

Qualifications

• Roles typically do not require a university degree; high school diploma or GED may suffice.
• May consider related experience or product knowledge in lieu of a degree.
• No degree or certification requirements are explicitly stated for this level.

Responsibilities

• Delivers a customer experience aimed at improving financial wellbeing and loyalty.
• Educates customers on alternatives and guides through banking options.
• Identifies opportunities and makes referrals to branch staff.
• Supports sales through internal and outbound interactions with a defined sales process.
• Ensures efficient, accurate teller and branch operations and maintenance tasks.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate for the Welch Rd Branch in Apopka, FL. The role focuses on delivering a superior customer experience, educating clients, and driving loyalty and share of wallet through in-branch interactions.

The position supports proactive sales conversations and uses technology to assist customers with transactions while maintaining daily branch operations and customer satisfaction.