Banking Client Experience Specialist

Flagstar Bank; Marquette, Northern (MI, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Flagstar Bank seeks a team member in client experience to assist with routine account questions, problems and complaints, and to research and communicate timely solutions. The role emphasizes delivering a positive client experience and education.

You will engage clients, build relationships with stakeholders, and meet behavioral activity goals defined by Retail Leadership, including referrals and cross-functional collaboration.

Qualifications

• Education level required: Minimum experience required: 0 - 3 years of customer service and sales experience.
• Preferred qualifications include experience in the financial services industry.

Responsibilities

• Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner.
• Delivers client engagement and Education.
• Meet behavioral activity goals as defined by Retail Leadership including but not limited to referrals.

Job description

Flagstar Bank seeks a team member in client experience to assist with routine account questions, problems and complaints, and to research and communicate timely solutions. The role emphasizes delivering a positive client experience and education.

You will engage clients, build relationships with stakeholders, and meet behavioral activity goals defined by Retail Leadership, including referrals and cross-functional collaboration.