Small Business Client Care Specialist – Customer-First Support

Truist; Cookeville (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401k plan

Vacation days

Sick days

Paid holidays

Job summary

Truist is seeking a Regular, full-time client servicing specialist in the United States to handle routine, low complexity inquiries from new and existing clients. You will resolve issues, educate clients on banking products, and guide them through self-service options while upholding Truist values.

The role requires a high school diploma, 1 year of client servicing experience, and strong communication skills. Benefits and a structured work environment are provided.

Qualifications

• High School diploma or equivalent required.
• 1 year of client servicing or call center experience preferred.
• Proficiency in Windows, Microsoft Office; strong problem-solving across multiple platforms.
• Excellent written and verbal communication skills, including grammar and spelling.
• Meets regulatory requirements including Loan Originator Compensation rule under TILA.

Responsibilities

• Deliver care through exceptional client service and create a differentiating client experience for internal and external clients.
• Investigate and resolve client requests with care center, branches, and other lines of business.
• Educate clients on bank products and services using a consultative approach.
• Identify and escalate bank errors or regulatory concerns posing risk to the bank.
• Educate clients on self-service options via Truist technologies to improve banking experience.
• Follow policies and regulations to protect clients and Truist from risk.
• Participate in educational opportunities and BRG activities as applicable.

Skills

Client servicing

Call center

Microsoft Office

Written & verbal comms

Education

High School diploma

Tools

Windows

Microsoft Office

Job description

Truist is seeking a Regular, full-time client servicing specialist in the United States to handle routine, low complexity inquiries from new and existing clients. You will resolve issues, educate clients on banking products, and guide them through self-service options while upholding Truist values.

The role requires a high school diploma, 1 year of client servicing experience, and strong communication skills. Benefits and a structured work environment are provided.