Banking Center Manager (Aina Haina Branch)

First Hawaiian Inc.; Honolulu (HI); On-site; USD 60,000 - 115,000; Full time

Job summary

First Hawaiian Bank seeks an experienced Banking Center Manager to lead the Aina Haina Banking Center. You will drive business growth, manage operations, and provide exceptional customer service to our community.

As a leader you will guide a team, ensure profitability, and maintain a customer-centric approach while meeting regulatory requirements.

Qualifications

• Requires leadership and people development capabilities.
• Experience in driving sales and business growth in retail/financial services.
• Strong communication skills, both verbal and written.
• Focus on customer experience and regulatory compliance.
• Ability to manage budgets and review financial information.

Responsibilities

• Drive business growth and branch profitability at the Aina Haina Banking Center.
• Lead a team of professionals, providing guidance and support to achieve goals.
• Ensure exceptional customer service and a positive community banking experience.
• Coordinate operations to deliver efficient service and regulatory compliance.

Skills

Leadership

Sales & Business Development

Communication

Customer Experience

Financial Management

Technical Skills

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

CRM software

Job description

First Hawaiian Bank seeks an experienced Banking Center Manager to lead the Aina Haina Banking Center. The ideal candidate will drive business growth, manage operations, and provide exceptional customer service, fostering a positive banking experience for our community.

Compensation

The annual salary range for this role is: $60,000 - $115,000/per year; commensurate with experience.

The successful candidate will be hired for the level of the position that aligns with their experience.

Work Schedule

Monday – Friday 8:00AM – 4:30PM; rotational Saturday's 8:30AM - 1:30PM required (hours may vary)

Responsibilities

As a Banking Center Manager, you will play a pivotal role in the success of our Aina Haina Banking Center. Your primary objective is to drive business growth and ensure the branch's profitability while maintaining a customer-centric approach. You will lead a team of dedicated professionals, providing guidance and support to deliver an exceptional banking experience. Your strategic vision and leadership skills will be instrumental in achieving our goals and maintaining our reputation as a trusted financial institution.

Qualifications

The ideal candidate will have:

• High School Diploma or GED required


• Bachelor's degree in business, finance or related field preferred


• Three years proven experience in retail sales or financial services, with demonstrated success in customer service, operations, and sales leadership, including but not limited to:




• Proven ability to lead goal setting, coach teams for performance, and drive business development


• Proficiency in using digital tools and CRM platforms to manage service delivery, sales pipelines and customer engagement strategies




• Must possess a current driver's license and access to reliable transportation


• Must be registered as a Mortgage Loan Originator (MLO) through the Nationwide Mortgage Licensing System & Registry (NMLS) within 60 days of hire


• Demonstrated baseline proficiency in the following skills required:




• Leadership and People development: Ability to lead and coach teams, set expectations and provide feedback


• Sales and Business Development: Ability to plan and manage sales activities, monitor pipelines, and support business growth


• Communication: Ability to communicate clearly in verbal and written form


• Customer Experience: Ability to apply regulatory standards, maintain controls, and support compliance


• Financial Management: Ability to manage budgets and review financial information to support decisions


• Technical Skills: Ability to use CRM and digital platforms to support team and customer needs